Frequently asked questions

Frequently asked questions

Please consult the drop-down menu below for all frequently asked questions and answers:

I don't agree with the payment request
I already paid the outstanding amount
The letter I received is not intended for me
What happens if I don't pay the outstanding amount?
Is your question is not listed?
I have moved, how do I report a change of home address?
I have a question about the reimbursement of the costs